FREE SHIPPING - NO MINIMUM!      BUY ANY 2 BAGS AND RECEIVE 25% OFF EACH ITEM. 

Frequently Asked Questions

Orders

What payment methods are accepted?

VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO, SHOP PAY, APPLE PAY, GOOGLE PAY, PAYPAL, VENMO

What is your cancellation policy?

If you need to cancel your order, please do so within 24 hours of placing your order to ensure your product has not already been processed and shipped. Please contact customer support ASAP. support@925backpacks.com

Shipping/Delivery

What are shipping times?

Due to high demand and COVID-19, current shipping times range between 8-15 business days for all of our available shipping locations. We are estimating to have these shipping times cut in half in the months to come as we expand our logistics team and add on personnel.

Where do you ship to?

We are currently shipping to: US, Canada, UK, France, Spain, Germany and Australia. 

Is shipment tracking available?

Yes! processing times are 48-72 hours (arranging your order). Once orders are fulfilled (depart our warehouse) a tracking number will be provided. You can view your orders status on our Order Tracking page.

Why is shipment tracking not working?

Please allow up to 36 hours for tracking information to show up once the order has been shipped. Tracking information is only updated once the package has been scanned at a parcel point hub. Therefore,  If your tracking information does not update daily, just know that your package is still on its way.


If your package has not arrived in 21 business days, please reach out to us ASAP. Support@925backpacks.com

Will I be charged customs fees and taxes?

The most likely case is that custom fees and taxes can be avoided in all of the current countries that we ship to. We try our best to help minimize taxes and customs fees. On very rare occasions packages may be held up at your countries customs port. We are not reliable for any customs fees or taxes, they're to be paid by the purchaser. 


If for some reason your package is lost in customs, please reach out to us and we will happily assist you. Support@925backpacks.com

Product

I don't like my product, can I return it?

Not a problem! You are covered under our 45-day money back guarantee. Simply reach out to customer support and we will get you squared away. Support@925backpacks.com

What if my bag arrives damaged 

If your product arrives damaged, please reach out to customer support with your order # and a picture of the damaged item. We will issue you a new one immediately. Our staff performs quality inspections before shipping all products, however, as humans, mistakes can happen and things can be missed. Just know, we take extreme pride in customer satisfaction and will go above and beyond to make our customers happy!

Is a power bank included?

No, power banks are sold separately and must be provided by you to access the bags USB charging capabilty. 

What is the warranty period?

All items come with a lifetime warranty guarantee. Please see our Warranty Page for more information. 

Please reach out to customer support if your question has not been answered above. Support@925backpacks.com

VIPacks

Follow Us